Returns & Replacements
Returns & Replacements
Return Policy
Items can only be exchanged, not returned.
We have a 7-day exchange policy, which means you have 7 days after receiving your item to request an exchange.
To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start an exchange, you can contact us at askaracustomerservice@gmail.com.
Items sent back to us without first requesting an exchange will not be accepted.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
How to Exchange
- Please email askaracustomerservice@gmail.com
- Mention your order number and items purchased
- We will get back to you with next steps